FAQ's


 FAQ — UNCOMMON

 HOW DOES UNCOMMON DRESS HIRE WORK?

 Once you’ve found the garment you want to hire, use the calendar to select your booking dates and check out. We offer:

  • Local pick-up from Coolum Beach, Sunshine Coast

  • Express shipping Australia-wide

 If you choose shipping, your first hire day is when the dress is expected to arrive. We recommend booking at least 3 days ahead of your event to allow for postal delays.

A confirmation email with pickup or shipping info will be sent after booking.

HOW DOES SHIPPING WORK?

 Once your dress is posted, you’ll receive a confirmation email with an AusPost tracking number. Inside your parcel will be a prepaid return satchel. On your final hire day, pop the dress into the satchel and lodge it at your local post office.

Example: if your event is Saturday, you’ll receive it Friday and post it back Sunday or Monday.

CAN I TRY THINGS ON?

Absolutely, a cool point of difference with Uncommon Hire is you can try on any of our open days 

Monday- Saturday 9-2 

 

WHAT IF MY DRESS DOESN’T FIT?

 If your item doesn’t fit, please email us within 24 hours of receiving it. We’ll issue store credit for the hire value of the item.

If the dress was already booked with store credit, we’ll offer a 20% off code in place of additional credit.

HOW LONG CAN I HIRE FOR?

 We offer standard 3-day hires. If you need your dress longer, please email us and we’ll do our best to help.


DO I NEED TO CLEAN THE ITEM?

 No. Please don’t clean, steam, or alter the garment in any way. Professional dry cleaning is included in the hire fee and handled by us.

WHAT IF I DAMAGE THE GARMENT?

 If the item is returned with minor damage, extra cleaning or repair fees will apply.

If the damage prevents future bookings, you’ll be charged for the missed hire value.

If the item is significantly damaged, stolen or never returned, you’ll be liable to pay up to 200% of the RRP, depending on circumstances.

CAN I HIRE MULTIPLE ITEMS?

 Yes! You can book as many garments as you like (subject to availability). Each item will have its own rental fee.

WHEN SHOULD I BOOK?

 The earlier, the better — especially during busy seasons. Try to book at least 7–10 days ahead for shipped orders to allow time for delivery and try-on.

 

 SELLING WITH UNCOMMON LANE

 HOW DOES IT WORK?

 We offer two rack hire options:

 

  • The Full Lane – $285 for up to 40 hanging items + 2 accessories

  • The Mini Lane – $150 for up to 10 hanging items + 2 accessories 

 

We take a 10% commission on your total sales. The rest is yours and will be paid within 7 days of your bump-out date.

We provide the clothing rack and coat hangers.

DO YOU PROVIDE HANGERS?

 Yes! We provide all hangers, you just need to drop off your items, clean, tagged and ready to sell.

WHERE CAN I GET TAGS?

 Tags are essential. You can buy them from:

  • Officeworks

  • Spotlight

  • Dollar stores

 Some people make their own. Every tag must include your full name, item description, and price.

HOW SHOULD I PRICE MY ITEMS?

 We recommend pricing most items at 30–50% of RRP, unless they are designer or high-demand pieces.

If you’re unsure, come in-store and ask the team for guidance — we’re happy to help you price competitively.

WHAT IF I SHARE A RACK?

 No worries — just make sure each swing tag clearly lists the seller’s name to keep things sorted. Only one person will receive payment.

CAN I RESTOCK DURING MY HIRE?

 Absolutely. You’re welcome to top up your rack throughout your hire period, as long as you stay within your item limit.

WHAT CAN I SELL?

 We accept preloved, clean, quality items. No damaged, stained, or low-quality items will be accepted.

Fast fashion items like Shein or Fashion Nova are not encouraged and may be removed.

Proof of authenticity may be required for luxury items.


 DO YOU ACCEPT ACCESSORIES?

 Yes. both bookings accept 2 accessories . This can be a bag, pair of shoes, or belt.

No jewellery at this time or watches 

WHEN DO I GET PAID?

 You’ll get a weekly sales update and a final report once your rack ends. We pay within 7 days of the last hire day.

WHAT IF I DON’T PICK UP MY UNSOLD ITEMS?

 You have 7 days after your bump-out date to collect unsold pieces. After that, if we’ve had no communication, your clothes will be donated to the Common Good Rack.

ARE MY ITEMS INSURED?

 We take pride in curating a beautiful, respectful space — but Uncommon Lane is not responsible for items that are lost, stolen, or damaged.

WILL MY ITEMS BE PROMOTED?

 Yes! By booking a rack, you agree to your items being used in our social media, website, or promotional content. We might photograph, style or feature your pieces to help them sell.